At Snack Attack, we take pride in offering high-quality, fun, and functional lunch gear that brings joy to kids and peace of mind to parents. Each product is carefully inspected by our QA team before shipping to ensure your complete satisfaction. If you're not happy with your purchase, we make returns and exchanges simple. You may return or exchange items within 15 days of delivery, as long as they are unused, undamaged, and in their original packaging with all labels intact. To start a return or exchange, just contact our Customer Care team for instructions and our return center address. Exchanges are hassle-free if the desired item is in stock. Refunds are issued within 7 days once we receive your return. Please note that customers are responsible for return shipping costs. Items not eligible for return include final sale items, used or incomplete products, items received more than 30 days ago, or products not purchased directly from Snackattackme.com. If you wish to cancel your order, you may do so within 24 hours for a full refund. Cancellations after 24 hours but before shipment will incur a 15% fee. Once shipped, orders cannot be cancelled. For any questions or assistance, feel free to reach out to us at info@snackattackme.com — we're here to help!